Who we are
Avion Inbox (avioninbox.com) is a service of Avion Cloud Solutions LLP, Mumbai, India, an authorized Google Workspace and Microsoft 365 reseller ("Avion", "Avion Inbox", "we", "us").
- Avion is the seller of record. Avion supplies your Google Workspace and Microsoft 365 licenses and bills for them. Card payments are processed by Stripe on Avion's account, so charges appear under Avion's name.
- The Avion Inbox team runs your service. We run this website and your client area, set up and deliver your inboxes, and provide support.
Agreement
By placing an order or paying an invoice you accept these terms, our refund and cancellation policy, our delivery policy, our acceptable use policy and our privacy policy. Your use of each license is also subject to Google's or Microsoft's own terms for that product.
Avion Inbox is a service for businesses. By ordering, you confirm you are acting for a business or as a professional, not as a private consumer, and that you are at least 18.
What we sell
Monthly licenses for Google Workspace Business Starter and Microsoft 365 Business Basic inboxes on domains you own or that we buy for you, with setup included: domain verification, MX, SPF, DKIM and DMARC records, users with the names you choose, profile photos, domain forwarding and an import file for your sending tool.
Prices, currency and taxes
- All prices are in US dollars (USD), per inbox, per month, as shown on our pricing page and on your invoice.
- There are no setup, platform or connection fees. Domains we buy for you are billed at the registrar price.
- Prices don't include taxes. If a tax applies to your purchase, for example GST for customers in India, we will tell you and add it to your invoice before you pay.
Orders and setup
- Inboxes are billed monthly in advance, at the price on your invoice.
- Setup starts once your payment is confirmed and your domains point to the nameservers we provide, or you have added the DNS records we send.
- Setup usually takes 24 to 48 hours. This is a typical time, not a guarantee. Our delivery policy explains how and when you receive your inboxes.
- Your logins are delivered in your client area. You are responsible for keeping them secure.
Payment
You pay by card on Stripe's secure checkout page. Visa, Mastercard and American Express are accepted. Your card details go straight to Stripe, a PCI DSS Level 1 certified payment processor, and are never seen or stored by us.
Domains
- Your domains stay yours. We only change the DNS records needed for your inboxes.
- Domains we buy for you are registered for you. Ask at any time and we will move them to your own registrar account.
Billing and renewals
- A renewal invoice is issued about 5 days before each renewal date.
- Automatic renewal. When you pay an inbox invoice by card, the checkout page tells you that your card will be saved and charged automatically each month, at the price on your invoice, on the renewal date, until you cancel. We email you before each charge. You can turn automatic renewal off, remove the card or cancel inboxes at any time in your client area under Billing, and it takes effect for the next renewal.
- If an automatic charge fails, we email you a link to pay and try again up to 3 times, 3 days apart.
- If an invoice is unpaid 7 days after its due date, we may suspend the inboxes on it. Inboxes unpaid for 30 days may be deleted.
- We may change prices with at least 30 days' notice. The new price applies from your next renewal.
Replacement inboxes
If Google or Microsoft disables an inbox, we rebuild it at no extra charge. This does not apply when the inbox was disabled because of a breach of our acceptable use policy.
Cancellation
Inboxes are month to month. Cancel before your next billing date and your inboxes stay active until the end of the month you paid for. Our refund and cancellation policy explains how to cancel and when you get money back.
Google and Microsoft
Google and Microsoft may restrict or suspend accounts under their own policies. We help you replace affected inboxes, but we cannot override their decisions or guarantee inbox placement.
Your responsibilities
You must use your inboxes lawfully and follow our acceptable use policy, including anti-spam and privacy laws in every country you send to. We, or Avion, may suspend inboxes that break it, without refund.
Legal and export restrictions
We cannot provide the service to people or companies in countries or regions under comprehensive sanctions, to anyone on a government sanctions list, or where Google or Microsoft do not offer these products. Google and Microsoft licenses are also subject to their own export and use restrictions.
Liability
Our total liability for any claim is limited to the amount you paid for the affected inboxes in the 3 months before the claim. We are not liable for lost revenue, lost data, sending reputation, or account actions taken by Google, Microsoft or other third parties.
Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. Disputes that can't be resolved that way go to the courts of Mumbai, Maharashtra.
Grievance Officer
If you have a complaint about our service, a charge or how we handle your personal data, and our support team hasn't resolved it, write to our Grievance Officer:
- Grievance Officer, Avion Cloud Solutions LLP
- Email: contact@avioninbox.com, with "Grievance" in the subject line
- Post: 5th Floor, Solitaire Tower, Tukaram Javaji Marg, Mumbai 400007, Maharashtra, India
We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Company details
- Legal name: Avion Cloud Solutions LLP
- Registered address: 5th Floor, Solitaire Tower, Tukaram Javaji Marg, Mumbai 400007, Maharashtra, India
- Email: contact@avioninbox.com
- Support: live chat on this website, support tickets and email
Changes
We may update these terms. The date at the top shows the latest version, and changes apply from your next renewal.