Who is responsible for your data
Avion Cloud Solutions LLP, 5th Floor, Solitaire Tower, Tukaram Javaji Marg, Mumbai 400007, Maharashtra, India, runs Avion Inbox and decides how your personal data is used. Contact us about privacy at contact@avioninbox.com.
What we collect
- Details you give us in forms, emails and chats: your name, email, company, phone number if you give one, billing details, and order details such as domains and sender names.
- Account data for your client area, such as sign-in times.
- Payment details from Stripe: amount, date, and the card's brand, last 4 digits and expiry. If you choose automatic renewal, we also keep Stripe's reference to your saved card so renewals can be charged. We never see or store your full card number.
- Technical data such as IP address and browser type, which our hosting provider records for security and to keep the site working.
How we use it, and why
- To set up and deliver your inboxes, send invoices and receipts, and provide support. We need this to carry out our contract with you.
- To keep records that tax and accounting law requires.
- To keep accounts secure and prevent fraud and abuse, which is in our and our customers' legitimate interest.
We only send you service emails about your account, orders and support. We do not sell your details, and we do not use them for advertising.
Who we share it with
- Avion Cloud Solutions LLP's licensing systems, to provision and bill your licenses.
- Stripe, which processes card payments on Avion's account.
- Google and Microsoft, to create your Workspace or Microsoft 365 accounts.
- Cloudflare, which hosts this website and its database and runs DNS for domains you point to us.
- Google Workspace, which we use to send email to you.
- Instantly, only if you ask us to connect your inboxes to your Instantly workspace.
International transfers
Avion is based in India. Our service providers store and process data in other countries too, including the United States and the European Union. They protect it under their own data protection agreements and security standards.
Cookies and browser storage
- One essential cookie keeps you signed in to your client area. It is secure, can't be read by scripts, and is only set when you sign in.
- Live chat saves a conversation key in your browser so your chat history stays with you between pages.
- We don't use advertising cookies, analytics cookies or tracking pixels.
Inbox passwords and inbox content
Inbox passwords are kept in your client area so you can download them, and are used by our team only for setup and the support you ask for. We do not read the email in your inboxes.
How we protect it
- The whole site runs over HTTPS.
- Card details are entered on Stripe's checkout page and handled by Stripe, a PCI DSS Level 1 certified processor.
- Client area passwords are stored only as salted hashes, and access to your data is limited to your account and the team members who need it.
How long we keep it
We keep account, order and support records while you are a customer, and afterwards only as long as needed for the purposes above, for legal claims, or as the law requires. Invoices and payment records are kept as long as Indian tax and accounting law requires, currently up to 8 years. Ask us and we will delete inbox passwords and any other details we don't have to keep.
Your rights
- Ask to see, correct, export or delete your personal data, or object to how we use it, by emailing contact@avioninbox.com. We reply within one month.
- Where we rely on your consent, you can withdraw it at any time, as easily as you gave it.
- If you are not satisfied with our answer, you can contact our Grievance Officer below, and you can complain to your data protection authority: in India, the Data Protection Board of India; in the EU or UK, your local supervisory authority.
Children
Avion Inbox is for businesses and is not meant for anyone under 18. We do not knowingly collect data from children.
Grievance Officer
If you have a complaint about our service, a charge or how we handle your personal data, and our support team hasn't resolved it, write to our Grievance Officer:
- Grievance Officer, Avion Cloud Solutions LLP
- Email: contact@avioninbox.com, with "Grievance" in the subject line
- Post: 5th Floor, Solitaire Tower, Tukaram Javaji Marg, Mumbai 400007, Maharashtra, India
We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Changes
We may update this policy. The date at the top shows the latest version.