How to cancel
- Open a support ticket or email contact@avioninbox.com from the email on your account, and tell us which inboxes or which order to cancel.
- We confirm your cancellation in writing within 1 business day, and stop any automatic renewal charge for the inboxes you cancel.
- To stop automatic card charges without cancelling, turn off automatic renewal in your client area under Billing.
- Cancel before your next billing date and you won't be billed again. Your inboxes stay active until the end of the month you paid for, then they are removed. Download anything you want to keep before then.
- You can cancel some inboxes and keep others. Your next invoice only covers the inboxes you keep.
Before setup starts
If you cancel before we start setting up your inboxes, you get a full refund of that invoice.
If we can't deliver
If we cannot deliver inboxes you paid for, you get a full refund for the undelivered inboxes.
After setup
- Inboxes are billed monthly in advance. Once setup has started, the current month is not refundable, and partial months are not refunded.
- Domains bought for you are not refundable once registered, because the registrar does not refund them.
Suspensions
Inboxes paused or removed for a breach of our acceptable use policy, or suspended by Google or Microsoft because of how they were used, are not refunded.
How to ask for a refund, and how long it takes
- Ask by support ticket or email, with your order or invoice number.
- We reply within 1 business day. Approved refunds are issued within 5 business days.
- Refunds go back to the card you paid with, through Stripe, and are issued by Avion Cloud Solutions LLP as the seller of record. Your bank usually shows them within 5 to 10 business days after that.
Delivery
Inboxes are a digital service, so nothing is shipped and there are no shipping fees. Your inboxes are delivered in your client area, usually within 24 to 48 hours of payment once your domains point to us. Our delivery policy has the full details.
Talk to us first
If something is wrong with a charge, use live chat, open a ticket or email contact@avioninbox.com before contacting your bank. We can usually fix it the same day. Opening a card dispute without contacting us first may lead to the inboxes on that invoice being paused while it is reviewed.